Professional Services

Tailored Packages provided

Professional Services

Chronicle Computing empathises that every customer wants a quick and easy time and attendance installation first time around.

We understand that implementing a time and attendance system is an event in your company’s history that affects everybody from the business owners to the employees, and everyone in between plus involving all departments from Payroll, IT, HR and Operations. An implementation of that size you really only want to do once and get it right.

 

That’s why we use the same person to project manage, configure, install and train you on your time and attendance system. Keeping the continuity intact, reducing the number of people involved with your project and allowing clear lines of responsibility for quick efficient results.

 

Largely speaking there is three stages to a time and attendance project.

  1. Pre Activation – Build working rules and rotas, Import Employees, Prepare Network and PowerPoints, Configure Company structure.

  2. Activation / Installation – Activate Software / Hardware and commission, to ensure everything works and talks to each other.

  3. Post Activation – Train users, adjust working rules and design if required bespoke payroll exports.

 

On average a time and attendance project from start to finish takes around 1-3 weeks depending on size and complexity. This includes set up, activation - installation, bedding in and training users.

Be Activated for a Trial in 24Hrs

We work fast! Our activation is simple and the terminals we have in stock. Call us today to get your free trial and discuss your requirements.

Project Management

Chronicle Computing provides Project Management resource with every project. Our team of highly qualified and experienced project managers will guide you through our three-part implementation process. They are your key contact within Chronicle and are responsible for the success of your solution. 

Software Activation

Employee Import

Creation and import of all working rotas and contracts

Holiday Sickness Absence

Entitlements

Accruals

Start Clocking 

Smart Phone

Terminals 

Run Reports

 

IMPORT Rules

Rota Design

Go Live

project Activation

Configuration

Correct and accurate configuration of your system is essential for fast and effective implementation. To make things easier we activate our software pre-loaded with all of your shift patterns and rotas, department and company structure plus all of your overtime logic.

 

It is this approach that means clients can start user testing and training on real records immediately.

Shift Patterns

Project pack, timeline, go live date

Department Structure

Creation and import of all working rules and contracts

Key people specified

Site walk through, network power locations confirmed

Install doors

Contract Rules

Rounding Rules

Chronicle supports the rouding of hours in a variety of ways. Start and End Time rounding and Zoned Rounding

Example 1

Start and End time rounding 

Roster 09.00-17:00

Actual Start 09.05

Grace Period set at 3 minutes 

Penalty set at 15 minutes

In this example the employee has clocked late at 09.05 and will have their hours automatically rounded up to 09.15.

Example 2

Zone Rounding Example

Roster 09.00-17:00

Actual Start 08.50

The rule has been set so that any hours clocked between 08.30-09.00 round forward.

In this example the employee has clocked 10 minutes early - this doesn't count as worked hour and the clocking is rounded forward to pay the employee from 09.00.

Lunch Breaks

Chronicle supports paid and un-paid breaks, fixed breaks, timed breaks, split breaks, mandatory breaks etc.

Rounding rules can be applied to breaks as well as email alerts and exceptions if employee take too long or short a break.

Overtime

Chronicle supports Daily Weekly and Combination Overtime rules. 

Daily overtime - Example

An employee has been rostered to work 09.00-17.00 an 8hr day.

Employe stays late and finishes at 09.00-18:00.

That extra 1 hr work can be paid at a premium - i.e. x1.5, x.2.0 etc

Weekly overtime - Example 1

An employee has been rostered to work 8hrs at  09.00-17.00 5 days a week for a total of 40hrs.

Employe stays late and finishes at 09.00-18:00 on Monday but leaves early on Friday - in this example the Monday overtime is not paid as the employee hasn't hit the weekly criteria of 40 hrs.

Weekly overtime - Example 2

An employee has been rostered to work 8hrs at  09.00-17.00 5 days a week for a total of 40hrs.

Overtime Rules states - Contracted Hours of 40 need to be hit Monday to Sunday included Holiday Sick and Absence. 1st 2 hrs are paid at x1.5 and the remaining 10 hrs at x2.0.

Employe stays late and finishes every day at 09.00-18:00 on Monday Tuesday Wednesday Thursday but leaves on time Friday - in this example the criteria of 40hrs has been hit and the 1st 2 hrs worked is flagged as qualified overtime at x.1.5 and the remainder is flagged at x2.0.

Exceptional Items - Bonus - Travel Allowance - Sleep Ins

Automation can be set up to pay Attendance Bonus, Shift Premiums, Sleep In allowance Travel Allowances etc. Criteria can be configured to say only pay if the employee has not had any lateness or clocked every contracted day etc.

Contact Us to discuss your contract rules.

The above are just a collection of example contract rules - feel free to contact us to discuss your unique working practises and discuss your project.

Be Activated for a Trial in 24Hrs

We work fast! Our activation is simple and the terminals we have in stock. Call us today to get your free trial and discuss your requirements.

Installation

Chronicle uses fully trained and licensed electricians, who also know our solution inside out. Our employees can install both the hardware and software on site or remotely. We cover the whole of the UK and no location is too remote .

Activate

Software

 Activate Chronicle Online

User Name 

Company Code

Password.

Install Terminals

You need network and power for most of our devices. We will do the rest.

Glass Wooden Metal Doors we install them all.

Qualified Electricians and Carpenters.

Install Barriers and Gates

Half Height or Full Height Turnstiles, Automatic or Manual Barriers.

Install Terminals

Training

Chronicle Computing provides training for all types of users and administrators. Super user training, basic training, remote training is all available on request. 

System Changes, Advanced Reporting,Import Exports

Managing exceptions and overtime

Booking Holiday or Sickness

2 / 4HR Refresher Training sessions available remotely over Skype and Screen Sharing Software

Online Knowledge Base and User Manuals available to refresh your knowledge

Super User 
Training

 Videos & Knowledge base

Basic Training

Remote online
Training

Support & Maintenance

A UK Support Desk for UK Time and Attendance Clients.

 

We understand how important our time and attendance solution is to your business and pride ourselves on keeping your Workforce Management Software and Hardware running smoothly.

 

Specifically, your Time and Attendance Clocking Terminals have to be working constantly all the time, your users having controlled access rights, working rosters and overtime rules set up and maintained correctly, worked hours and hr sickness and absence reports running on time for Payroll. We get it as we’ve done it ourselves and helped lots of other companies solve this problem over the years.

 

To help, Chronicle provides a range of Service Level Agreements (SLA’s) depending on the client’s budget and requirements.

 

Typically, most clients will adopt our standard SLA which includes:

  • Unlimited Phone Support

  • New for Old Hardware

  • Unlimited Updates and Upgrades to Software

  • Azure Hosting

  • Unlimited Engineer to Site Call Outs

  • Software and Hardware Support - Monday to Friday 9-5

  • Guaranteed Response within 3 days

  • Remote Software Support using Teams

  • 24HR / Same Day Next Day & 3 Day Support as alternatives are also available

  • Our support desk is based in the UK, staffed by people from the UK and will always be in the UK that’s a promise